What are the conditions for exchanges?

We only exchange goods if they are defective or damaged. If you believe your product arrived broken or faulty, please keep your order details and photos of the issue. If you’ve already called us or left a message, don’t worry, your ticket has been automatically created, and our customer service team will review your case. You’ll receive a follow-up within the next business day. If you prefer, you can also send your information and photos through our contact form on our website to help us process your case faster.