What is Silicium Laboratories' 100% satisfaction guarantee?

SILICIUM LABORATORIES wants you to be delighted with your shopping experience and purchase. We'll happily provide a full refund less shipping and handling within 60 days of your purchase. You may return any unused or used product.

Upon receipt of the returned item, we will thoroughly examine it and notify you via email within a reasonable time whether you are entitled to a return. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

EXCHANGES:

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is broken, you should promptly contact us at  SILICIUM LABORATORIES.
Please call our Customer Service department at (305) 779-0171 or open a support request HERE, with details of the product and the defect, you will need to provide pictures as proof and from them, we will decide that you need to send the product back.

EXCEPTIONS:

Some items are non-refundable and non-exchangeable.

These include:

  • Orders shipping to either Alaska or Hawaii are treated as international orders.
  • SILICIUM LABORATORIES LLC takes specific care in choosing which promotional items and promotional products are on our site. Due to the limited time promotions and the deals that we have promotions or one-day deals are not returnable, or you will have to submit a case, and all items will need to be returned, including the free items. Please check your order for defects immediately upon arrival, as there are no returns after 60 DAYS from receipt of the order. If you receive defective or damaged merchandise, please contact our sales department HERE or gives a call to (305) 779-0171, and we will work diligently to resolve the issue.